Refund and Modification

All cancellations/Modification must be received in writing, sent to us via email [email protected] or Zalo, WhatsApp, Viber, Wechat: +84 934.555.001 – KakaoTalk, Line ID: haiphongadventure

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The following Terms and Conditions applied to customer who has Haiphong Adventure confirmation.

1. Refund or Modification by You

Modification should be done 1 time only. After modification, you can not make any other changes.

1.1. Regular Tour

  • Cancellations or modifications must be requested at least 72 hours before the tour starts or within 30 minutes of booking.
  • Each booking is allowed one date change, and the new tour date must be within 30 days of the original tour date.

1.2. Overnight cruise tours

  • Follow the terms and conditions of cruiseline that you go with: Updating…

2. Cancellation by Us

  • We reserve the right to cancel your booking under some unavoidable circumstances like: weather, wars, civil strife, industrial disputes, natural disasters, terrorism, or order from the Local Authority.
  • If we cancel your booking before departing, you can either get a full refund or change departure date.
  • In case we have to cancel your trip after departing, we will charge used services only.
  • In the event that a cruise tour has to return to port while the tour is underway due to monsoon, typhoon, we will refund what the cruise line refunds.

3. Delay & No Show

Following to agreement, we will pick you up at meeting point(s). Depends on which tour, pick up time will be confirmed in each confirmation emails or chat.  We will try our best to present on time. In case our tour guide can not find you at meeting point, he/she will come back after around 15 minutes. We consider this “DELAY”. After 15 minutes, if our guide still can not find you at meeting point, we will consider “NO SHOW”.

We will sadly to do fully charged in case of NO SHOW.

  • The pick up in Haiphong usually ±10 minutes different.
  • The pick up in Hanoi maybe ±30 minutes different.

4. Luggage Store & Carry

  • Each adult should bring maximum 01 suitcase and 1 hand-bag. (Extra luggage should be informed to our saleman in advance. If we have no more room for the extra luggage, please kindly pay for the addition as you go).
  • During your trip, luggage can be left in our car, van, coach or onboard (up to you). We have no responsibility for any valuable things.
  • You are only allowed to bring one small bag on the motorcycle tour.

5. Pricing

Normally, ticket prices are included in the tour packages. And the tour prices are calculated based on the ticket prices at the time of sale. In the event that the ticket prices at the destination increase, we will inform you, and please kindly pay the additional difference.

6. Special Terms and Conditions

If you feel it’s hard to follow our Terms and Conditions, please chat with us to find out the solution and have custom Terms and Conditions. We always wanted to fit your all demands and make your trip memorable.

Happy Time!
Haiphong Adventure Team.