Privacy Policy

 

Last Updated: 30 – Nov, 2025

At Haiphong Adventure, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website haiphongadventure.com or book a tour with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

To provide you with the best travel experience, we may collect the following types of personal information:

  • Personal Identification: Name, date of birth, nationality, and passport details (required for hotel registration and insurance purposes in Vietnam).

  • Contact Information: Email address, phone number, and WhatsApp/Line ID for communication regarding your itinerary.

  • Booking Details: Tour preferences, dietary restrictions, pick-up/drop-off locations, and special requests.

  • Payment Information: Credit card details or payment confirmation. Note that we use secure third-party payment gateways and do not store your sensitive credit card data on our servers.

 

2. How We Use Your Information

We use the information we collect for specific purposes, including:

  • Processing Bookings: To confirm your reservation for our motorbike tours, food tours, or car transfers.

  • Communication: To send booking confirmations, itinerary updates, weather alerts, or answer your inquiries.

  • Legal Compliance: To register your stay with local authorities (if your tour includes accommodation) and to arrange travel insurance as required by Vietnamese law.

  • Service Improvement: To analyze website traffic and improve our tour offerings and customer service.

 

3. Information Sharing and Disclosure

Haiphong Adventure respects your privacy. We do not sell, trade, or rent your personal information to third parties for marketing purposes. We only share your data in the following necessary circumstances:

  • Service Providers: We may share necessary details with hotels, homestays, or transport partners directly involved in your tour to ensure smooth operations.

  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

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4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences.

  • Google Analytics: We use Google Analytics to understand how visitors interact with our site. This data is anonymous and helps us improve our website performance.

  • You can choose to disable cookies through your browser settings, though this may affect some features of the website.

 

5. Data Security

We implement administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your data, please remember that no method of transmission over the Internet is 100% secure.

 

6. Third-Party Links

Our website may contain links to other websites (e.g., TripAdvisor, travel blogs). If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content or practices of any third-party sites.

 

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this page periodically for any changes.

 

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us: